30 DAYS Return / Exchange Policy
At Lumicreate, we want you to feel confident about your purchase. We offer a 30-day return & exchange policy from the date of delivery. If your device has a manufacturing issue, it is covered under our 6-month limited warranty.Return & Exchange Service Procedure
STEP 1
Contact Customer Service and request return detail.
Email: cs@lumicreate.ai
STEP 2
Customer will receive an email notification once your request is approved.STEP 3
The customer packs the package and sends it.STEP 4
Get Refund or Replacement after we receive the products.FULL COVERAGE Return/Exchange Policy
The following situations are covered under our 30-Day FULL COVERAGE Return/Exchange Policy. In these cases, Lumicreate will cover return shipping fees and replacement costs.- 1 You received the wrong product or incorrect items.
- The device arrived damaged, broken, or defective upon delivery.
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The product does not power on or fails to function properly under normal use.
- 4 There is a confirmed manufacturing defect affecting performance or safety.
NO RETURN & EXCHANGE
The following situations are NOT covered under our return policy. Lumicreate is not liable for these cases.- 1 Requests made after the return window has expired (30 days from delivery).
- 2 Damage caused by misuse, improper handling, dropping, liquid exposure, or unauthorized modification.
- 3 Normal wear and tear, including cosmetic scratches that do not affect functionality.
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Sticker paper rolls or consumables that have been opened or used.
- 5 Issues caused by unstable Wi-Fi connection or third-party network problems.
- 6 Personal preference reasons (e.g., change of mind, no longer needed, etc.).
- 7 Returns that do not include all original accessories and packaging.
Precautions for return and exchange
- 1 Returned items must be in good condition and include all original accessories, cables, and packaging.
- 2 Products must be securely packed to prevent damage during return shipping.
- 3 Return shipping tracking information must be provided once the item is shipped back.
- 4 Refunds will be processed only after the returned product has been received and inspected.
- 5 Return address: Attn: Qiantong Deng. Qianhai Maiyuan, Dalongcunduan #1, Xinling Road, Dalong Street, Panyu District , Guangzhou, Guangdong, 511450 China. Tel: +86 18122124602
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Lumicreate reserves the right to update this policy at any time.
The latest version will always be available on this page.If you have questions regarding returns, exchanges, or cancellations, please contact our customer support team.
