Terms of Shipment

Free Sticker Roll and Coloring Crayons
🔉 FREE U.S. SHIPPING over

TRACK ORDER
Where is my order?

1. Allow 5-30 mins for payment processing. Check back to track your order.

2. All orders are processed within 1–2 business days after payment is confirmed.

3. We’ll email you when it’s on its way—check inbox/spam!

Other Questions?

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@lumicreate.ai Company：SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road，HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

Want to cancel, modify, or return your order?

1. Tap here to find your order first.

2. Based on your order status, you can:

- View Design Details & History

- Upgrade Express Shipping (if order is eligible)

- Change Products

- Cancel or Refund (unshipped)

- Return & Exchange (delivered)

- Confirm Received to Review
NEED HELP ?
- Cancel/Return
- Change Shipping
Where is my order?

1. Allow 5-30 mins for payment processing. Check back to track your order.

2. All orders are processed within 1–2 business days after payment is confirmed.

3. We’ll email you when it’s on its way—check inbox/spam!

Other Questions?

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@lumicreate.ai Company：SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road，HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

Want to cancel, modify, or return your order?

1. Tap here to find your order first.

2. Based on your order status, you can:

- View Design Details & History

- Upgrade Express Shipping (if order is eligible)

- Change Products

- Cancel or Refund (unshipped)

- Return & Exchange (delivered)

- Confirm Received to Review

Terms of Shipment

Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Estimated delivery times vary by location:

• United States: 5–8 business days
• Canada: 6–10 business days
• Europe: 6–10 business days
• Other regions: 7–12 business days

Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping Fee

• Free standard shipping on orders over $69
• Standard shipping fee will be calculated at checkout based on your location

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment at any time using the provided link.

Shipping Address

Please ensure your shipping address is correct before placing your order.
We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.

Customs, Duties & Taxes

For international orders, customs duties and taxes (if applicable) are the responsibility of the customer.
These fees are determined by your local customs authority.

Delays & Exceptions

While we strive to deliver your order on time, delays may occur due to:

• High order volume
• Weather conditions
• Carrier or customs delays

We appreciate your patience and understanding.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.
We will work with the carrier to resolve the issue as quickly as possible.